Top quality sugar production demands nothing less than world quality production processes. From the outset, USC has strived to achieve business excellence though various quality initiatives, one of the most important being benchmark ISO 9001 certification for internationally recognised practices across every area of operations including automation systems, sales and order processing. We have already achieved ISO 9001:2000 and our standards are such that we have gained Class A supplier status with some of the world's leading manufacturers and also attained the SASO quality mark.

Our safety record is second to none with 0% lost time accidents achieved in 2001. In fact we recently won the Booker Tate Safety Award for our achievements in this area. USC works to exacting safety procedures observed in accordance with the Occupational Health, Safety Accreditation System (OHSAS 18000). We also pride ourselves on our immediate and highly efficient response to any problems customers may encounter by the dispatch of our investigation team and a prompt remedy which ensures customer satisfaction.

Our customers know they can order from us in complete confidence of product quality and excellent after sales support. To ensure that total satisfaction is achieved we have instigated a customer satisfaction survey with customer contact forms completed so that we constantly receive valuable feedback.